Librarian Strategies to Improve Library Service Quality at NU University of South Kalimantan

Overview

This qualitative descriptive field research examines strategies employed by librarians at Nahdatul Ulama University of South Kalimantan to enhance library service quality. The investigation identifies institutional approaches and implementation barriers within the university library context.

Methods and approach

The study employed qualitative descriptive methodology with librarians and users as research subjects. Data collection was conducted through in-depth interviews, direct observation, and documentary analysis. The analytical focus centered on librarian-implemented strategies and obstacles to their execution.

Key Findings

Eight primary strategies were identified in the institutional context: digitalization of library services, enhancement of librarian competence, information technology and library automation system implementation, service quality measurement via SERVQUAL model application, information literacy programming, user-centered service improvements, faculty collaboration with specialized service development, and inter-institutional library cooperation. Significant implementation obstacles were documented, including insufficient user awareness resulting in late material returns and inadequate collection maintenance. Physical infrastructure challenges encompassed computer system reliability issues, network stability fluctuations exacerbated by seasonal weather patterns, and power supply disruptions causing service interruptions.

Implications

The research demonstrates that contemporary library service improvement requires multifaceted strategic approaches integrating technological systems with human resource development. The identification of systemic barriers—both behavioral and infrastructural—indicates that service quality enhancement necessitates concurrent attention to user compliance mechanisms and institutional resilience.

Scope and limitations

This summary is based on the study abstract and available metadata. It does not include a full analysis of the complete paper, supplementary materials, or underlying datasets unless explicitly stated. Findings should be interpreted in the context of the original publication.