Focal Interest
Focal Interest

Service quality

  1. System quality was the strongest predictor in Binance user study
    Study applies DeLone & McLean Information Systems Success Model to cryptocurrency exchanges, revealing system quality as top predictor of user satisfaction and platform performance on Binance.
  2. Poland and Lebanon differed in access, communication, and autonomy
    Comparative study of healthcare quality management in Poland and Lebanon examining patient communication, service accessibility, and decision-making autonomy across public and private systems.
  3. Librarian Strategies to Improve Library Service Quality at NU University of South Kalimantan
    Qualitative study examining librarian strategies for service quality improvement at Nahdatul Ulama University, identifying digitalization and automation approaches alongside implementation obstacles.
  4. Bangladeshi taxpayers report poor service and tax office hassles
    Cross-sectional survey of Bangladeshi income taxpayers examining relationships between tax administration experiences, public service quality perceptions, and taxpayer attitudes toward taxation.