Service delivery framework

  1. Accessibility was the strongest e-governance factor in service delivery
    Study of e-governance effectiveness in Zanzibar finds digital accessibility most critical for public service delivery, followed by resource utilization and accountability mechanisms.
  2. Revenue governance and leadership linked to service delivery in Kenyan hospitals
    Study examines how revenue governance and leadership in Kenya's Level 5 public hospitals affect health service delivery, finding leadership quality moderates governance effectiveness.