Focal Interest
Focal Interest

Quality assurance

  1. Ritchy: Combining AI Automation with Human Quality Assurance in University IT Support
    Ritchy chatbot combines RAG with human quality assurance at RWTH Aachen University IT support, achieving 76% satisfaction through weekly human review of all conversations.
  2. Adaptive formative assessment showed high estimation accuracy
    Formative adaptive assessment framework combining Item Response Theory-based computerized adaptive testing with Bayesian diagnostic modelling for engineering education competency assessment.
  3. Elevating Airline Operations: A Strategic Framework for Quality Assurance and Compliance Monitoring
    KPI-driven framework for airline quality assurance and compliance monitoring integrating safety, customer satisfaction, efficiency, and regulatory adherence across global operations.
  4. Reimagining Higher Education through Open Educational Resources: A Comprehensive Review
    Systematic review examining Open Educational Resources adoption in higher education, identifying impacts on engagement and equity alongside persistent barriers.