AI in Service Interactions
External reference: https://openalex.org/T12128
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AI is linked to fewer traditional marketing jobs in Poland Mixed-methods study analyzing AI impact on marketing industry labor markets, job roles, and practices, with focus on Polish market trends and workforce skill shifts.
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Designing for Public Enlightenment: Enhancing Generative AI Literacy on Socio-technical Aspects in Informal Learning Spaces Research develops interactive learning interventions for informal settings to address the public literacy gap in understanding generative AI's socio-technical risks and benefits.
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Nexa reports improved support efficiency and scalability AI-powered multi-tenant SaaS platform integrating chatbots and voice assistants for scalable automated customer support with real-time dashboards and dynamic knowledge bases.
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Thai startup study identifies key chatbot features for financial modeling Exploratory factor analysis identifies ease of use, recommendation capability, and advanced features as key factors for financial modeling chatbots serving startups.
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AI ethics was the weakest area in Chinese nursing students Cross-sectional study of 423 Chinese nursing students identifies moderate AI literacy with deficient ethics competency and determinants including usage frequency and attitudes.
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AI tool use linked to higher academic stress in college students Survey of 624 undergraduates found AI tool usage experience predicted academic stress; loneliness partially mediated this link and academic self-efficacy moderated the pathway to loneliness.